Terms and Conditions

Agreement of sale

KYUU Skin CareTM is based in Pretoria, South Africa, therefore any contract to buy KYUU Skin CareTM products will be covered by the laws of South Africa. We price everything in South African Rand and do not charge VAT, as we are not VAT registered. Upon placing an order you agree to our reasonable terms and conditions. Your order will be delivered so long as it is paid for without suspicion of fraudulent activity.

We will notify you by email as soon as possible to acknowledge receipt of your order along with your order number. If for whatever reason we are unable to fulfil your order after this acknowledgement, communication of this will be made to you either by email or telephone. Should you require any information concerning your order please email us at hello@kyuuskincare.co.za quoting your order number.

This agreement of sale will be effective when either a credit card authorisation is received from the issuing bank, or a bank transfer is reflected on our bank statement.

We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

Payment can be made by any of the following methods: Electronic Funds Transfer (EFT) or Credit Card.  Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit cardholders are subject to validation checks and authorisation by the issuer of the card. The cardholders address must match the information held by the issuing authority. If the issuer of your payment card refuses to pay or does not for any reason authorise payment made via our online shop, we will not be liable for any delay or non-delivery of products. KYUU Skin CareTM retain the legal ownership of all products until full payment has been made by the buyer and received by us. Legal ownership of the products will immediately transfer back to us if we refund any payment for the products to you.

Corporate Identity Guideline and Copyright
None of the which is listed below may be copied or used without written consent from KYUU Skin CareTM:

KYUU Skin CareTM Product Names

KYUU Skin CareTM Trademarks

KYUU Skin CareTM Logos

KYUU Skin CareTM Photographs

KYUU Skin CareTM Images

KYUU Skin CareTM Illustrations

KYUU Skin CareTM Icons

KYUU Skin CareTM Designs

KYUU Skin CareTM Blog posts

KYUU Skin CareTM Website content

If you are or would like to apply to be a reseller of KYUU Skin CareTM Products, please get in touch by sending an email to hello@kyuuskincare.net and we will gladly talk you through the process and supply you with our Corporate Identity Guideline.

Returns Policy
Please visit our Return Policy page for more information. 

Cancellations of orders
Please visit our Return Policy page for more information.

Exchanging delivered products
Please visit our Return Policy page for more information. 

Please visit our Return Policy page for more information.

Account credits and refunds
Please visit our Return Policy page for more information.

Delivery of purchased products
KYUU Skin CareTM makes use of a third party delivery service. KYUU Skin CareTM takes no responsibility for the late delivery of purchases and cannot guarantee a delivery time and/or date. Purchases that are not delivered will be replaced.

Should no-one be able to meet the courier company at the given delivery address upon delivery, the courier company will contact you, so please make sure that you have supplied the correct contact information. Please note, as the buyer, you will accept proof of delivery as sufficient and KYUU Skin CareTM does not have to prove you received the order, we do not take responsibility for any person at the delivery address specified on your order receiving and signing for the delivery.

Gift voucher
Gift Vouchers may only be used to purchase KYUU Skin CareTM Products and cannot be used to purchase other Gift Vouchers.

Returning Orders Paid by Gift Vouchers
Please visit our Return Policy page for more information. An online shop credit will be issued to the gift recipient for the full amount of the product(s) return. KYUU Skin CareTM does not offer exchanges or cash refunds for gift vouchers purchased.

Online and offline shop credits
Online and offline shop credits obtained by customers for whatever reason may not be exchanged for cash, but may only be used to purchase KYUU Skin CareTM Products. 

Reseller Policy
KYUU Skin CareTM Products sold on our website are for your personal use and not intended for reselling purposes. Should you be interested in applying as a reseller, please get in touch hello@kyuuskincare.net

KYUU Skin CareTM Products are all-natural and are meticulously handcrafted. KYUU Skin CareTM Products are blended in small quantities which may result in slight variations in colour and aroma from time-to-time. It is one of mother nature’s subtleties which we wholeheartedly embrace. Ingredients are responsibly sourced and not tested on animals. KYUU Skin CareTM Products does not claim a medicinal cure. CAUTION: Do not stop prescribed treatment with this product without first consulting with a healthcare professional. Cortisone creams should be phased out gradually – never abruptly. Use KYUU Skin CareTM Products within six months once opened. Store away from heat and light. Keep out of reach of children.

KYUU Skin CareTM Products
KYUU Skin CareTM products are blended in small quantities which may result in slight variations in colour and aroma from time-to-time. As an artisan’s handcrafted skincare range, this is expected and will be accepted by any buyer of our products.

Privacy Policy
Please visit our Privacy Policy page for more information.

Use of site
Please read through our Privacy Policy for more information on the use of our website.

Updating our terms and conditions
We reserve the right to update our terms and conditions in future without prior notice. Updates will be available on this page.